We recently purchased the Disk Monitor software after having evaluated all the aspects we needed. However, I just ran into a situation with the Directory Size Reporting on a large drive.

Basically, if I manually start a Directory Size Report on a large drive (a LUN) of over 600 GB, the report just quits after a couple of hours with no error or dialog (I expect the report to take about 3 to 4 hours). I decided to setup the "scheduled" DSR to see if it made a difference. This time, an alert I setup e-mailed me the following error:

"The specified network name is no longer valid."

The path I'm using is an administrative share: \\OurServer\F$

I can immediately check after receiving the error and there are no issues with the network name. Additionally, I can use other directory size tools on this path without issue and users are using this path with no interruptions at all. I have no idea why Disk Monitor keeps seeing a disconnect when nothing else does.

Thanks for your help.

Sorry for the delay, we missed your question.

When running the scan manually, does the system run out of memory? There is a log file that might contain more information. Look for the following file once the program fails:

Windows Server 2003/XP/2000
c:\documents and settings\[user]\application data\CornerBowl\DiskMonitor\ui.log

Windows Server 2008/7/Vista
c:\users\[user]\appdata\roaming\CornerBowl\DiskMonitor\ui.log

Please send this file to support@cornerbowl.com for reivew.

Have you setup the service to run with domain admin credentials? If not please select Change Service Logon from the Service menu item.

I can't seem to ever catch the UI.LOG entry in time since it is overwritten each time.

I have e-mailed you further information and a related isssue. Thanks.

We have released a new build that resolves this issue.